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Troubleshooting

Why is Savier not working anymore?

If Savier is not working properly or has suddenly disappeared from Safari, try the following:

1. Reload the page and try again.
2. Go to the App Store and ensure that Savier is updated to the latest version.
3. Follow our in-app guide and check that Savier is activated correctly.
4. Make sure your phone is updated to the latest iOS version.

If the problem persists, contact our support team

Why doesn’t Savier work in other apps?

Savier works in your browser and is designed for online shopping on websites. Apps have their own systems, which unfortunately do not support browser extensions like Savier.

Why doesn’t Savier pop up on all pages?

Savier only appears on pages where we have discount codes, better prices, or other relevant information for you. This ensures that Savier is not disruptive while you browse.

If Savier does not pop up where you think it should, there may be an issue with its setup. Follow the instructions under "Why is Savier not working anymore?"

If this does not resolve the issue, we’d love to hear from you. Contact our support team.

Can I change when Savier appears?

Yes, you can adjust how and when Savier pops up in the app’s settings. You can also temporarily disable Savier on specific websites by clicking the "Settings" icon in the Savier window while on that site.

Discount Codes

Where can I see the discount codes?

Savier automatically appears on stores with discount codes. You can find them under "Discount Codes" in the pop-up. At checkout, Savier automatically tests all available codes and applies the one with the highest discount.

You can also search for stores and view available discount codes in the app.

Why isn’t a discount code working?

We cannot guarantee that every discount code will work, but we do our best to find valid discounts for you.

There are several reasons why a code might not work:


  • The code has expired.

  • The code is only valid for specific products or categories.

  • The code is for new customers only.

  • Some stores restrict which discount codes can be used together.



Savier tests all* available codes and applies the best one, but we cannot guarantee that all codes will work in every situation.

*If we find more than 7 discount codes, we test the 7 most likely ones to avoid long wait times. You can adjust this in the settings.

Can I get a discount on already reduced items?

It depends on the store’s rules. Some discount codes apply to sale items, while others are only valid for full-priced products. Savier automatically tests the codes to find the best possible discount.

Where do I enter discount codes?

When Savier pops up, it automatically tests discount codes for you at checkout.

If you prefer to enter a code manually, you can find it under "Discount Codes" in the pop-up and copy it into the discount code field on the store’s checkout page.

Other

Does it cost money to use Savier?

No, Savier is 100% free to use. It earns revenue through partnerships with price comparison services like Pricerunner and affiliate collaborations with various online stores. Read more here: https://getsavier.com/en/about-us/

Is it safe to use Savier?

Absolutely. We do not store any sensitive personal data about you. However, as required by law, we inform you about the data we are able to collect. Learn more here: https://getsavier.com/en/privacy-policy/

On which devices does Savier work?

Savier works in Safari on iPad, iPhone, and Mac, and in Chrome on desktop. Download Savier for your device at GetSavier.com

Can I use the app in physical stores?

Savier is designed for online shopping and does not work in physical stores.

Contact us

For additional support or inquiries, visit our website at GetSavier.com or contact our support team.

Stay connected and start saving with Savier!